How long does it take to receive my item(s)?
After we receive your payment, your order is processed within 24 hours (excluding weekends and holidays). We then send you a confirmation e-mail with your tracking information after your order has been sent to the warehouse for packing and pickup.
FedEx, UPS and DHL Ground service can take 3-7 days, depending on the state you live in. We ship from our Connecticut warehouse. Please contact us at 203-791-1995 if you have any shipping questions or other issues with your order.
Can you mix and/or match items for me?
All of our bedding sets come as complete sets and are prepackaged. We cannot sell any individual items from our bedding sets or mix/match the pieces for matching accessories. We do, however, have many accessories that can be purchased separately or added to your order.
Can I return an item(s)?
Yes. We have a 7-day satisfaction guarantee from the day you receive the item. You MUST contact us for a return authorization number; returns sent back to us without this cannot be properly credited to you. Items must be unused/unwashed, and in the original packaging. We DO NOT refund shipping costs for returns. All returns past the allowed 7 day period are subject to a 25% restocking fee.
How long will my refund take?
Our general refund processing time is 5 to 7 business days from the time your return is received in our warehouse. You will then see a refund on your next credit card billing statement or if you used PayPal, it will be credited to your PayPal account. Thank you for your patience.
Do you ship products internationally?
Unfortunately, we do not ship internationally at this time. We are working hard with DHL, UPS and FedEx to be able to ship internationally at some time in the near future.
SoHo Bedding can ship orders to all 50 states, plus Canada, Puerto Rico, Guam and APO/FPO addresses. We offer flat-rate shipping (Ground service) for as many items that you place. We ship UPS, FedEx, DHL and USPS for Canada order and APO/FPO address.
After we receive your payment, your order is processed within 24 hours (excluding weekends and holidays). We then send you a confirmation e-mail with your tracking information after your order has been sent to the warehouse for packing.
FedEx, UPS and DHL Ground service can take 2-7 days, depending on the state you live in. We ship from our Connecticut warehouse. If you have any questions about our Shipping Policy, please contact our Customer Service Department by email at email@example.com or call 203-791-1995 from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
Refusal of delivery by customer and Incorrect Shipping Address Provided to SoHo Bedding will delay your order and we will charges additional shipping costs for order(s) returned to us or re-routed due to incorrect addresses provided by customers. We will charge all additional Shipping charges to cover the cost of sending an order back to us or getting the package re-routed to us or its intended address. When we receive the order, we will refund the amount of the order, less the shipping costs, to the original payment method.
When your order is shipped, we notify you via an email which includes a tracking number. Packages typically take 2-7 business days to arrive at your shipping destination. APO/FPO and Canada order may take additional time to arrive due to custom clearance. We encourage you to use this tracking number to get the transit status and expected delivery dates.
If your package is not received in accordance with the expected delivery date provided by the shipper, please contact customer service within 24 hours, and we will file a claim for you with the shipper. If you do not notify customer service within 24 hours after the shippers expected delivery date or provide an invalid email address, or provide an incorrect address, the package and all associated shipping charges are your responsibility.
Tracking Your Order?
When you order is shipped; you will receive an email confirmation of the shipping tracking number for your order. Use the shipping tracking number to track the delivery of your order at the appropriate package delivery company Web site:
* UPS at http://wwwapps.ups.com/etracking/tracking.cgi
* FedEx at http://www.fedex.com/us/pckgenvlp/track/index.html
* DHL at http://track.dhl-usa.com/TrackByNbr.asp?nav=TrackBynumber
* United States Postal Service (Priority Mail) at http://www.usps.com/shipping/trackandconfirm.htm
If you have any questions about our tracking your order, please contact our Customer Service Department by email at firstname.lastname@example.org or call us at 203-791-1995 from 9AM to 4PM EST. Our customer service representatives will be happy to assist you.
Our Best Price Guarantee!
If, within 7 days of receiving your purchase, you see us offering the identical item at a lower price, call our Customer Service team at 203-791-1995 for a prompt credit of the difference to your original method of payment.